Plainly stated, so there's nothing to dig for
These are the rules Local Enquiry runs on. If anything below doesn't match what actually happens, message us and we'll fix either the policy or the practice, whichever's wrong.
Refunds and credits for inaccurate leads
If a lead turns out to be wrong in a way we should have caught, wrong contact details, a job that was never real, or something that clearly didn't match what was qualified, tell us within a reasonable window and we'll credit or refund that lead. We're not going to argue over a customer who simply didn't answer the phone once or wasn't ready to book yet, that's a normal part of sales, not a bad lead.
Cancellation
There's no subscription to cancel, because there isn't one to begin with. Stop wanting leads and you simply stop being sent them, no notice period, no fee, no call to make.
Coverage and availability changes
Tell us if you want to change the areas or trades you cover, or if you need to pause for a while (holiday, fully booked, whatever the reason). We'll update it straight away so you're not sent leads for work you can't take on right now.
Disputes
If you disagree with a decision on a refund, a lead, or anything else, say so directly and we'll look at it properly rather than pointing you at a form. Most things get sorted in the same WhatsApp thread you already have.